Refund & Return Policy – BelmoraCare

At BelmoraCare, we are dedicated to delivering high-quality, natural personal care products crafted with care and integrity. Customer satisfaction is important to us, and we aim to ensure a smooth and transparent shopping experience.

Please read this policy carefully before placing an order.

Return & Exchange Eligibility

We accept returns and exchanges only under specific circumstances to maintain hygiene standards and product quality.

You may request a return or exchange if:

• The product delivered is damaged, defective, or expired
• You have received an incorrect item
• The issue is reported within 3–5 days of delivery
• The product remains unused, unopened, and in its original packaging with seal intact

Important Requirement

To process your request, you must provide:

• Clear photographic or video evidence
• Proof at the time of opening the package

BelmoraCare reserves the right to inspect and verify the claim before approving any return or exchange.

Non-Returnable & Non-Refundable Items

Due to the nature of our products, certain items cannot be returned or refunded.

The following are not eligible:

• Products that have been opened, used, or tampered with
• Requests due to change of mind or personal preference
• Minor variations in color, texture, or fragrance (natural ingredients)
• Items purchased during promotions, sales, or discounts
• Products not purchased directly from BelmoraCare

Refund Policy

Refunds are processed only in limited cases where replacement is not possible.

Refund Conditions

• If a product is out of stock or cannot be replaced, a refund may be issued
• Once approved, refunds are processed within 7–10 business days
• Refunds are issued via original payment method or bank transfer

Note

• Shipping charges are non-refundable, unless the return is due to our error

Exchange Policy

We aim to resolve issues through replacement whenever possible.

Exchange Conditions

• Exchanges are offered for defective or incorrect items only
• Replacement is dispatched after receiving and inspecting the returned item
• If replacement is unavailable, a refund or store credit may be provided

Order Cancellation

Cancellation Terms

• Orders can only be cancelled before dispatch
• Once shipped, orders cannot be cancelled

Important

BelmoraCare reserves the right to cancel any order due to:

• Product unavailability
• Pricing errors
• Suspicious or fraudulent activity

Allergy Disclaimer & Product Use

Our products are made with natural ingredients, but results may vary.

Customer Responsibility

• Perform a patch test before full use
• Use products as directed

BelmoraCare is not liable for:

• Allergic reactions
• Skin sensitivities
• Misuse of products

Shipping & Delivery Concerns

Delivery timelines may vary based on location and courier services.

Important Guidelines

• We are not responsible for delays caused by courier companies
• If marked as delivered but not received, contact the courier first
• Missing parcel claims must be reported within 48 hours

How to Request a Return or Refund

To initiate a request, please provide:

Required Details

• Order number
• Clear images/videos of the product
• Description of the issue

Contact Us

📧 Email: belmoracare@gmail.com

Our support team will respond within 1–2 business days.

Policy Updates

BelmoraCare reserves the right to modify, update, or change this policy at any time without prior notice.

We recommend reviewing this page periodically.

Acceptance of Policy

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.